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"Inforicaâs team is friendly, customer service oriented and efficient - and they have excellent knowledge of the PeopleSoft product."
Shelley Kapitan, Director of IT, TV Ontario

TV Ontario has the mandate to act as an adjunct to the formal education and training systems in Ontario by using television and other communications technologies to provide high quality educational programs, curriculum resources, and distance education courses in English and in French. It has the unique capacity to provide necessary and useful educational resources to the people of Ontario, through its broadcast and online technologies.
Client: TV Ontario
Industry: Entertainment
Project: PeopleSoft Support
Services: PeopleSoft Support and Consulting
Objective: Ongoing support and maintenance of PeopleSoft application
Solution:
  • Managed under ITIL methodology customized for PeopleSoft environments
  • Use of Inforica Help desk and Issue tracking CRM
  • Mix of technical and functional skills
  • Patch and fix updates
Result: Management of key client application with minimal burden on client IT resources


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