:: Inforica - Clients - Success Stories ::

"Until recently we were unable to combine sales, revenue and product data within our core banking systems with data collected in the Contact Center. Inforicaâs integrated CRM, Contact Center and Interaction Management solution has been instrumental in changing all that. Now, thanks to the stellar work by Inforica, we have begun to use the demographic and revenue data to truly target and service our customers. Inforica has been a true partner in this process and we hope to continue our association on other projects."
Humayun Rashid, Head of Consumer Banking, SHB

		SHB is a joint venture of ABN AMRO, the largest bank in the Netherlands. It offers a wide array of banking products, for personal and business purposes — backed by advanced technological systems for maximum accuracy and efficiency and enhanced customer and information service. The bank prides itself on its state of the art data processing capabilities and has a driving need to remain on the cutting edge of any technology that enhances customer service.
Client:		Saudi Hollandi Bank
Industry:		Finance
Project:		Design and Implementation of CRM Enabled Multimedia Call Centre
Services:		Business Process Analysis, Project Management, Design, Implementation, Integration, Support
Objective:		Development of CRM enabled, multimedia call centre that would enable SHB to provide excellent service to its top tier clients, while managing both inbound and outbound calling programs.
Solution:		Implemented Interactive Intelligence Contact Center Solutions and integrated it with Epicor CRM systems for a complete solution Developed complete Contact Center and CRM business processes based on industry best practices Designed and implemented a complete transactional Telephone banking IVR with the option to talk to an agent at any point in the call or leave a message for call back Enabled CRM system to offer front line employees with a complete 360 degree view of customers, improving uptake of cross sell opportunities, leading to enhanced revenues
Result:		Increased Revenues and Enhanced Customer Service Standards

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