If you’re frustrated by complex “Contact Center” technology that offers no benefit to customers, you can bet your customers feel the same frustration. Inforica can help you get a handle on your communications needs. We work with Interactive Intelligence, one of the leading providers of cutting edge contact centre and enterprise management solutions, to provide you with the communications solutions that meet your needs.

The Interactive Intelligence solution brings voice and data communications together in one scalable, unified architecture, enabling your IT people to dramatically simplify the number of systems needed to deliver converged communications. Interactive Intelligence products include (please click to learn more):

• Enterprise Interaction Center©
• Customer Interaction Center™
• Messaging Interaction Center

With our extensive CRM and Contact Center experience, we are uniquely positioned as a ‘one stop’ partner for all your interaction management needs. Our services include:

• Contact Center Feasibility Studies
• Solution Architecture & Design
• CTI Integration
• CRM Contact Center Integration
• Product Implementation & Support