It is no longer possible for companies to throw technology at communications problems and hope to see a return on their investment over the long term. Obstacles like rapidly changing technology and constantly evolving functional needs can make the choice of solution a difficult call. Inforica can help you get a handle on your communications needs. We work with Interactive Intelligence, one of the leading providers of cutting edge contact centre and enterprise management solutions, to provide you with the communications solutions that meet your needs. The Interactive Intelligence solution brings voice and data communications together in one scalable, unified architecture, enabling your IT people to dramatically simplify the number of systems needed to deliver converged communications. Interactive Intelligence products include (please click to learn more):

• Enterprise Interaction Center©
• Customer Interaction Center™
• Unified Communications

In using Inforica to meet your interaction management needs, you are getting a partner who has had extensive experience in the multimedia call centre market working with the most technologically advanced convergence tool on the market. With our extensive CRM and Contact Center experience, we are uniquely positioned as a 'one stop' partner for all your interaction management needs. Our services include:

• Contact Center Feasibility Studies
• Complete Multimedia Contact Center Solutions
• CTI Integration
• CRM Applications/Contact Center Integration
• PBX, ACD and IVR capabilities
• Unlimited Flexibility
• One-Stop Maintenance