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Business Communications Management

If you’re frustrated by complex “Business Communications” technology that offers no benefit to customers, you can bet your customers feel the same frustration. Inforica can help you get a handle on your Unified IP Business Communications needs. We work with Interactive Intelligence, a leading provider of cutting edge IP Business Communications technologies that meet your needs.

The Interactive Intelligence solution brings voice and data communications together into one scalable, unified architecture, enabling your IT people to dramatically simplify the number of systems needed to deliver converged communications. Interactive Intelligence products solutions include:

With the unified IP business communications offering from Interactive Intelligence, your business gets complete solutions. A complete contact centre platform for multichannel interactions, offered with a choice of deployment models – as a cloud-based service, on-premise, or a managed service where we do it all. IP telephony that extends scalable, application-rich IP PBX anced messaging functionality throughout the enterprise. Business process automation to automate multi-step people-centric processes, and document management solutions to handle even the most extensive information volumes. Our industry solutions are complete and tailored with expertise in accounts receivable management, financial institutions, government agencies, the insurance industry, and outsourcers.

For your contact centre, your enterprise and your remote and mobile workforce, our SIP-based all-in-one IP platform unifies communications as well as your business. It provides an alternative to the complexity of hardware-centric, multipoint systems. With a single integrated platform, you get ACD and multichannel queuing, IP PBX capability, screen and call recording, predictive dialing, voice mail and unified messaging, business process automation, document management, interactive voice response (IVR), speech recognition, workforce management, voice over IP (VoIP), and eServices.

Our Business Communications Management Services

With our extensive Communication, CRM and Software Development experience, we are uniquely positioned as a ‘one stop’ partner for all your Communication management needs. Our services include:

  • Contact centre Feasibility Studies
  • Enterprise Telephony Solution Architecture & Design
  • CRM Contact centre Integration 
  • Product Implementation & Support
  • Business Process Automation